Shipping policy
📦 Shipping Policy
At WarmHugs, we are committed to delivering your order swiftly, safely, and transparently. Our shipping policy outlines key timelines, partners, and responsibilities to ensure a seamless delivery experience.
🚚 Shipping Coverage
We currently ship across India using Shipway and its trusted courier partners. Our logistics network reaches metros, tier 1/2/3 cities, and remote locations supported by Shipway.
⏳ Processing Time
All orders are typically processed and dispatched within 48–72 business hours from the time of order confirmation.
Orders placed on weekends or national holidays will be processed the next working day.
During high-demand periods (e.g. sales, festivals), dispatch may take slightly longer.
You’ll receive an order confirmation followed by a tracking number once your package is shipped.
📬 Estimated Delivery Timeline
Delivery window: 3–7 business days depending on your location.
Urban areas are usually served within 2–4 days; remote or rural areas may take up to 7 days.
All delivery timelines are estimated, not guaranteed.
🌦️ Delays & Force Majeure
While we strive to meet estimated delivery dates, external factors beyond our control may occasionally cause delays, such as:
Weather disruptions
Transportation strikes
Natural disasters
Courier partner delays or network issues
We are not liable for such delays but will assist you with updates and courier follow-ups if needed.
📦 Tracking & Courier Partner
We ship using Shipway, India's leading ecommerce logistics platform. You can track your shipment in real-time using the tracking ID sent to your email or WhatsApp once the order is dispatched.
🚚 Shipping Charges
We proudly offer FREE standard shipping on all orders within India — no minimum purchase or hidden fees. We cover all courier and handling costs, so you can shop stress-free.
❗ Important Notes
Please ensure your delivery address and phone number are correct at checkout. We are not responsible for delivery failures due to incorrect information.
Once the parcel is handed over to the courier, risk and responsibility transfer to the customer.
If your package is unusually delayed, please contact us at info@warmhugs.com or WhatsApp us at +91-90352-64976 — we’ll work with the courier to help resolve it.
✅ Final Statement
By placing an order with WarmHugs, you confirm that you have read, understood, and accepted this Shipping Policy. If you have any questions about your delivery, reach out to us — we’re here to help.
Note: For return, replacement, and refund queries, please refer to our [Return & Refund Policy].